Yeah, not quite. After supplying my address and the serial number, I received a confirmation email that I would get a return-shipment label for my dead-and-exploded watch. Overnight, I received an email requesting a photo of the serial number (that I previously copied over). If you are not familiar with the watch, the serial number is hidden under one of the attachment points for the watchband. It is embossed on a curved surface in small letters, but I took a photo and sent it back in return email. Because it is so hard to read, I also took a photo of the serial number on the side of the box (I still have the box). Google Support keeps asking for the same information over and over. SMH.
The folks are all nice, but their customer management system is - what is the technical term? oh, yeah - the Google CMS is hoarked.
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