My experience continued the Google strangeness. I received an email with an "RMA" (Return Merchandise Authorization) code and instructions and a confirmation email from Fedex. In the RMA instructions, I was directed to return only the watch, and not anything else. There was also a QR code that Fedex was to use to print the RMA lable. An hour or so later, I received an email that continued the chain on the original support ticket. It told me to disregard the directions in the RMA emails, that I should print the attached RMA label, and that I should package up everything (explicitly including the watch, the band, and the charging "puck") and take it all to Fedex to be returned.
After some rumination, I decided to follow the second set of directions. I printed the RMA label, boxed everything up with bubble wrap, and took it all to Fedex (watch, band, and charging puck). Fedex was very efficient and I only spent about 90 seconds in the storefront. My round-trip was 30+ minutes of driving, but the storefront portion was efficient.
The package now goes to Google where they will inspect it and decide, yet again, if I deserve a replacement unit. I am supposed to get the replacement unit in about five business days - early March.
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