After going thru the required communications with Google Customer Service, I was finally able to package up the busted smart watch and ship it back to Google. I was annoyed that I had to supply the shipping material and take it up to FedEx, but the FedEx process was smooth once I got there. If I had a routine 9-5 job, it would have been a real pain to get to the FedEx office quickly. FedEx conveyed the shipment quickly to Google and it has been a silent period. No news from Google. I received word today that they had inspected the returned item and were shipping a replacement. Today's notice included a tracking number, but it seems that only the label has been printed. That is, UPS does not yet have the shipment but will pick up the shipment soon (tomorrow?) and they will deliver it eventually. Note that this is a common technique - Google "prints a label" to make it sound like they are making fast progress, but the tracking number is not meaningful until UPS actually gets the shipment.
I am glad that Google has finally verified that the failure is a valid failure and is covered by the warranty for replacement, but I am still surprised at how s...l...o...w the customer-service process has been for a $200+ item.
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