Wednesday, April 24, 2024

I Became a Boomer Today - 24 April 2024

An interaction on social media (SM) today convinced me that I am no longer a person but am a boomer.  Sadness ensues.

It started this morning when a well-known SM personality opined that YouTube had done her a disservice.  To quote her question, "did the algorithm just fuck me over?"  Seeing someone somewhere on the Internet making a mistake, I was compelled to query in response,

“Never assign to malice what mere incompetence can explain” - does that apply here?

The SM personality replied,

I didn't suggest malice. I just said it's weird.

Confused by this, I replied,

I apologize if I am being argumentative, but your wording is stronger: “but did the algorithm just fuck me over?” I do not think I am being thin-skinned or puritanical. 

But back to my point, I suggest it is an inept programmer acting under deadlines rather than a focused attempt to fuck over or protect any individual. I have no data to support this beyond anecdotal experience.

The SM personality replied,

when comments are off, the algorithm stops recommending your video and therefore views go down. calm down, you're being weird

I was puzzled by this because I was not being weird or un-calm, I was quoting the SM personality.  My confusion was magnified when someone else replied to me,

it sounds like you are being both thin-skinned and puritanical tbf

that's a perfectly reasonable thing to say and not imply malice

So, the word "fuck" is now an ordinary verb and polite conversational manners are passe.  Thus, I have become a boomer.  I did think of several clever responses but I decided that they would fall on deaf ears and so I just walked away from the stupidity.



Tuesday, April 23, 2024

Working Remotely has Problems - 23 April 2024

WFH, or Work From Home, has gotten a lot of support since COVID-19 started to ravage the US and the world.   When some people decided to move their homes greater and greater distances from the traditional offices, the WFH concept was been expanded to include working remotely and a cottage industry has grown up to advocate for remote work.  In the articles I have seen the analysis is shallow and focuses on two things, the benefits to the employee (reduced or eliminated commute costs, etc.) and the benefit to the corporation being mainly reduced rent for offices that are not longer needed.  But we need to get real.  

Working remotely has problems, big problems.

In a recent news article in The Stranger, a Seattle popular newspaper, a report was posted:

Texas Attorney General drops challenge of Seattle hospital: In December, a Seattle hospital filed a lawsuit against Texas AG Ken Paxton after he demanded the hospital turn over the medical records of Texas children who receive gender-affirming care from the hospital. Paxton dropped the request for medical records as part of a settlement agreement with the hospital, according to KOMO. However, the hospital also had to drop its registration to do business in Texas. That won't affect children receiving gender-affirming care, but it may be annoying to the hospital employees who live in Texas and work remotely for the hospital. [23 April 2024 as reported by Ashley Nerbovig]

To recap briefly, the Texas AG (Attorney General) had demanded medical records from a Seattle hospital based on Texas state laws and the hospital sued the Texas AG (I do not know why they did not simply ignore the demand, but that is not material.)  They settled the suit and mutually agreed to drop everything.

As part of the agreement, the hospital cancelled its registration to do business in Texas.  I do not know what else a Seattle hospital might do in Texas, but the Seattle hospital can no longer have employees based in Texas because the hospital no longer is registered in Texas.  I deduce from the report that the hospital must have have employees in Texas or plans to have employees in Texas.  A company (or hospital) that has employees in a state must usually pay taxes and provide benefits for the employees to that state, and that implies some sort of registration process so that the state knows who the employer is and what reports and payments are required.  Texas has no state income tax but they do have unemployment tax and other state-specific fees and taxes, therefore the hospital  must register as an employer if they have anyone working in Texas.  (Attendance at conferences, business meetings, and training events and other business travel are usually exempted from the definition of "working".)  

As a result of this decision to drop the case and drop registration, the Seattle hospital must move or terminate all employees in Texas because they no longer have a business registration there.

This is a consequence of working remotely that most employees do not see and most analysts do not include.  If a complay has even one employee in a state, they must be prepared to withhold taxes, pay taxes, and pay for benefits in that state.  If a company has health insurance for employees but the insurance company is not registered to work in a particular state, the company cannot offer benefits in that state without a special contract with another insurance company(s).  This is a burden that most companies would take only reluctanctly (read that: only for VPs or perhaps Directors, but not for regular employees below an executive level).  The situation is made yet more complex and expensive is "remote" includes other countries.

At the end of the day, this requirement for registration in every state is one of the key reasons that working remotely is a bad idea.



Friday, April 19, 2024

Document Destruction - 19 April 2024

I still get a lot of paper documents and statements in the postal mail.  I know enough about email that I do not trust it for reliable delivery, but that is a topic for another screed.  I get regular notices of attempts to "recover" my password that I did not request.  Security - actually computer insecurity - is a real thing.  With all the hacks and breaks in the world, it is still important to clean up your paper trail.  Here is my suggestion.

I start with a paper shredder.  I used to use a strip shredder that produce long strips from the sheets fed into the top.  This was OK, but newer shredders are "crosscut", and they produce "chips" of paper that are far harder to reassemble.  Go for a crosscut shredder; strip shredders are obsolete.

Many years ago, it was sufficient to simply dispose of the shredded strips in the garbage, but this is easily improved (in a defensive cannot-reassemble sense).  I started mixing the shredded paper in with the used cat litter.  I would dump the cat litter into paper grocery bags and put the shredded paper on the bottom.  This may not stop someone from reassembling your shreds, but it will certainly make it unpleasant for them.  If you lack cat litter, coffee grounds will work well as a mixer.

This worked well for a long time, but I have two further improvements to offer.

As a base protocol, I shred anything that has personal information on it, especially anything that has an account number or other ID on it.  However, this helps a reassembler because they have some guarantee that they are spending their time and effort to assemble something of value.  They can even focus on areas and shredded bits that have, say, numbers in the hope that the number will prove to be the account number.  Do not give them any hints.  A simple and effective improvement is to shred a lot of stuff that is generic or not sensitive.  First, shred the envelopes that the documents come in.  Second, shred all the supplementary informaton in the envelope - privacy notices, advertisements, and the like - after you take it out of the envelope.  The shredders tend to clump pages as part of the shredding process, so take things out of the envelopes to disassociate them.  Expanding this, shred nonsensitive information:  junk mail.  This increases the bulk, making it harder to find the good stuff.  Further, it confuses the reassembler because they have far more material to select from.  

The last improvement is probably the most effective.  Compost the shreddings.  I mix my shreds with coffee grounds.  Use your home grounds and augment the bulk with used coffee grounds in bulk from your local coffee shop.  They will be happy to provide you with the day's bag of used grounds.  The used grounds may contain a few paper filters, but they will break down, too.  Mixing shredded paper and coffee grounds in roughly equal parts is a good mix for your compost pile.  I think the coffee grounds qualify as "green" and the paper as "brown".  If you have read much about compost piles, you will recognize that green-brown blending accelerates the compost action.  Be sure to moisten everything to get the pile cooking.  In the short term, the wetted coffee will stain all the paper brown, making it much less legible.  In the long term, you will have dirt for your garden, dirt that cannot be reassembled into anything.  You can add any vegetable or yard trimmings that you wish to your compost.  There are particular warnings against using certain weeds in home composting, and I would strongly recommend against using animal waste of any kind in a garden compost pile - no dairy, no meats, no bones, no grease, and no animal waste.

In summary, the shredded paper and coffee grounds will create a soil amendment that is totally secure and cannot be reassembled or read.  Even the composting process obliterates much of the information on the shreds, so this is pretty good security for a homeowner.

As usual with any security process or advice, adapt this to your particular circumstances.  If you oversee a lot of wealth, this advice may not be sufficient for you.  If you oversee nominal or minimal wealth, this is a low-cost, low-effort way to protect your personal information.



Friday, April 12, 2024

Does this make me antisocial? - 12 April 2024

The Kardashians have been on TV for 20 years or so, and I have never seen a single episode.  I was reminded of this by the death yesterday of O.J. Simpson, the footballer-criminal.  The Simpsons has been on TV for over 20 years.  I have seen two or three episodes, maybe.  The Apprentice was on TV for a decade and I have seen zero episodes.  Shows like The Voice, America's Got Talent, the various dating shows, the Survivor series of series, and American Gladiator - I have seen none of these.  Not a single episode.  

Does this make me antisocial?




Monday, April 08, 2024

Eclipsis Ipsa - 8 April 2024

Astronomy is the Sport of Optimists in the PNW

Twas a bit of a disappointment in Seattle today.  It was supposed to be the day of the great North American Eclipse of 2024, but we had two things going against us.  First, it was overcast and raining.  I know this comes as a surprise given the general climate in Seattle, but we had some sunny days this past week and will have a few more this coming week, but not today.  Second, we were only in the 10-20% band, so the eclipse, had it been visible, would have been a small notch in the bottom of the disc of the sun.  Not a terribly memorable visual and not much of an impact on the overall solar illumination.

As a small consolation, have some chocolate-covered gummi bears.


Saturday, April 06, 2024

Eclipse Mania 2024 - 06 April 2024

A solar eclipse will scan across the United States on Monday, 8 April 2024.  In a long stripe running from Texas to Maine, the ground track of totality will be a midda thrill for millions of viewers.  Some of them have questions and the Internet, in its infinite wisdom has answers, many of which are wrong.  The following are real questions with real answers.

Will it be safe to look directly at the sun?  No.  

It is never safe to look directly at the sun.  Use certified eclipse glasses, not just cheap drugstore/internet glasses and not welder's glass, but filter-glasses that have been certified by a real agency.

Will my cell phone service be reduced or curtailed?  No.

The solar eclipse involves the sun, the moon, and visible light.  There is nothing that relates the sun, the moon, or visible light to cell phones.  None.  Carry on.

Will there be a Zombie Apocalypse triggered by the eclipse?  No.

The last solar eclipse did not trigger one and this one will not, either.  No eclipse has ever triggered Zombies.  Ever.

 Will there be the Rapture?  No.

No eclipse has ever triggered the Rapture and this one will not.

Will there be earthquakes, rain of blood, locusts, or other natural disasters?  No.

There is always a chance of earthquakes, volcanos, and other natural disasters, but if they happen, it will have nothing to do with the solar eclipse.

Will animals behave strangely during the totality?  Yes.

Birds will go silent and other animals may show signs of sleepiness.  This is well-documented from previous solar eclipses.  Nature and life will return to normal as the local eclipse ends.

If you are in the path of totality - congratulations!  Enjoy the show.  Protect your eyes.  If you are outside the path of totality, maybe next time.  Maybe I will see you in 2044 or 2045!






Wednesday, April 03, 2024

AI Is Going Great, Part 1 - 3 April 2024

A couple years ago, Amazon.com announced automated stores in which customers pick up items, put them into a cart or bag, and then "just walk out".  A cloud of cameras and scanners would watch the selection process of each customer and automatically total up the bill.  AI would drive the whole systems.  Well, not so much.  It turns out the whole system was driven by 1000 people in India paid to watch the cameras and create the receipts for "automatic" checkout.

According to a report today, 

Amazon ditches "Just Walk Out" tech: The futuristic cornerstone of Amazon's grocery store experience was a lie. Amazon advertised this experience where a completely automated process tracked your moves in the store, watching what you grabbed and tallying your bill as you "just walked out," nullifying the need for any pesky cashiers. However, it turns out the process wasn't automated at all. Instead, over 1,000 people in India were watching the cameras and assembling bills for whatever you put in your basket. 

https://gizmodo.com/amazon-reportedly-ditches-just-walk-out-grocery-stores-1851381116



Tuesday, March 26, 2024

Ratcheting as a Management Technique - 26 March 2024

I have experienced ratcheting, a subtle management technique that is easy to apply and hard to detect.  I do not recommend it - in fact, I abhor it - but there are some defenses.

Ratcheting is a simple method of management in which a manager continually asks for more and more work in less and less work time, often sliding into uncompensated overtime.  The most obvous technique is to simply assign more work or more complex work while holding a deadline steady.  I will not be able to cover all techniques with examples, but some examples will help explain the practice of ratcheting.

"Hey, about that report on router efficiency - can you include some analysis of the file servers, too?"  

"I was thinking about that analysis of router efficiency.  Can you also apply some regression analysis and give us some idea of the problems caused by each primary traffic type?"

Alternatively, the manager can pull in the expected delivery date.

"The meeting to present the report on router usage got pulled up to Thursday, so be sure you are ready for that."

"I have a preparatory meeting with the VP, so I need your preliminary numbers by noon, tomorrow.  Keep working on the final numbers, but be sure there are no surprises in the interim."

The obvious defense is to agree and then ask what other work can be dropped or delayed to compensate.  The ratcheting response is to minimize the work or the disruption.

"It is just an Excel sheet, so you should be able to pull in that deadline."

"The changes are pretty simple and the text editor / word processor program should handle most of the work."

The offered techniques for work simplification usually do not affect the workload.  The "automated work" is often just a fraction of the total workload.  In my work, the bulk of my energy was usually spent in collecting and cleaning the input data while the analysis was pretty mechanical;  filling in the gaps required thought and not just typing.

Finally, the ratcheting causes some sort of breakdown.  The employee explodes or rejects the new work and the manager backs down.  A little.  This is when the ratcheting technique makes clear its value.  Now that the employee is used to the higher level of work, the manager pauses a little bit, and then resumes the ratcheting when the employee has calmed down.  The employee gets a day or two of relief and then the ratcheting starts all over again.

Complementing the ratcheting technique is the continuous offer of benefits or a threat of consequences.  The manager promises the extra effort will "help your career" in some non-specific way that never quite materializes, or lack of the extra effort will put the employee behind the curve of the rest of the team and their bonus or promotion prospects will suffer.  This latter has then benefit that the employee feels they are disappointing the rest of the team and so the extra work is required as a matter of group loyalty.  None of this is true and none of it ever happens, but the employee is now acclimated to the new work level.

If you feel stressed at work, take a moment to look for evidence of ratcheting.



Friday, March 22, 2024

Career Notes #5: How To Get Promoted, Not - 22 March 2024

It appears to be common wisdom in the technology business that the way to get promoted is:

As one of my managers used to say:

If you want to get a promotion, you don’t need to complete 1,000 tasks; you need to figure out how to eliminate the need for the 1,000 tasks. 

This particular example of the common wisdom comes from the SeattleDataGuy via his newsletter on Substack.   

This is balderdash.  Naive, well intended, perhaps even a closely held belief, but balderdash.  Let us take a look at this in more detail.

If you hold a task-driven job, it may be the right path to eliminate those 1000 tasks on your way to promotion, but a task-driven job is pretty low on the totem pole, so this might get you promoted among the minnows and guppies but it will not help your career much.  Note that I am not saying that it is a  bad idea to eliminate tasks, but it is far from sufficient for promotion and it is not necessary.

If you do hold a mundane, task-bound job, then automating tasks is a good idea, but it becomes part of a promotion case when you share the automating scripts with your colleagues.  You  may get a bonus or an award if you automate your work, but a promotion will be tied to your ability to improve the group, not just yourself.  We can generalize this.

To get promoted, think about the responsibilities that your boss has and help solve them.  Making the group more productive is clearly a responsibility of your boss while your own productivity is your own responsibility -- therefore, creating and sharing improvements is the proper path forward.  Creating improvements is necessary but not sufficient.  You must also make sure that your boss (and collegues) know the source of the improvements is you.  This does not have to be a billboard or major production on a stage, but you do need to be sure that your contributions and solutions are tied to the improvements.  Think of it as "reporting the news".  

Reporting The News is a key concept.  Many people are concerned that they will be seen as braggards or that they will be confused with the people that steal the work of others.  Nope.  I am not suggesting braggadocio, but rather a simple news reporting function.  Put it in your status report (you do not write a status report?  start now!).  Announce the improvement at your next group meeting ("I have found a simpler/faster way to perform this task") and share it with your team.  Put it in the source tree for your project(s).  

To summarize, automate, eliminate, or streamline tasks that are measured by your organization, and report the news of your improvements to your boss and colleagues.  Do not just do 1000 things, even if they are important to you; study the larger picture.




Saturday, March 16, 2024

Web3 Is Going Great (Not) - 16 March 2024

In a move that surprised no one, Starbucks is shutting down its NFTs.

OK, to be precise, Starbucks is passing the Starbucks Stamps NFT Program over to a third-party and washing their hands.  The Starbucks Stamps NFT Program started out as a way to reward regular customers of Starbucks, but it has languished and finally gotten to the point that it is more trouble than it is worth.  So Starbucks is dumping it.

At one point, NFTs, blockchain, and blockchain-contracts were the triplet powerhouses that were going to drive Web3 into the future.  NFTs are failing left and right, blockchains and crypto-vendors are rug-pulling weekly, and e-contracts are often used to steal from crypto-vendors, so the future of Web3 is looking a little disorganized.  #NoSurprise

Reference - Engadget article, 16 March 2024 , subtitled The program ends on March 31 and its NFT marketplace will be shifted over to Nifty.



Wednesday, March 13, 2024

Washington 2024 Presidential Primary Results - 13 March 2024

Yesterday was the Washington Presidential Primary for Republicans and Democrats.  Washington does not require a voter to be registered in a particular party, but the voter does need to declare a preference or an affiliation for the election.  Once declared, a particular voter cannot vote for candidates from the other parties.  I did not see an Independent or an Other option, however there were protest votes.  On the Democratic side, there was a campaign underway for people to vote Uncommitted, and on the Republican side, there is a continuing effort for Nikki Haley even though she has formally withdrawn from the primary contest.  The results were that 85.6% of Democratic primary votes went to Biden while 7.5% of ballots went to uncommitted delegates, leaving 6.9% in some other category.  On the Republican side, Trump picked up 74% of votes, Nikki Haley, who dropped out of the race but was still on the ballot, is pulling 22%, and the remainder were scattered for Ron DeSantis (also dropped) and some miscellaneous categories.  Some of Haley's 22% represents cross-over Democrats doing protest votes, but we cannot determine how many.  

The uncommitted-as-protest group will claim victory based on the 7.5%, however the significance of the Uncommitted vote is unclear.  The 7.5% participation is a small number of the whole and no one knows what it would have been without the protest vote.  Therefore the other side (who?) can also declare victory.  In the end, the uncommitted-as-protest campaign was much sound and fury signifying nothing.

As in the last decade, the vote was primarily by mail with scattered drop boxes usually located near libraries, post offices, and the like.   I have not heard any reports of irregularities.  

As of "Super Tuesday", Trump and Biden have clinched the required number of delegates to secure their nominations.  For all intents and purposes, the Presidential campaign season has begun.

Tuesday, March 12, 2024

Washington 2024 Primary Election Day - 12 March 2024

Today is the Washington primary election day and The Stranger, a local progressive newspaper, is recommending that Democrats vote for Uncommitted.  I have thoughts.

Vote for Uncommitted in the Dem primary? That has got to be the most mealy-mouthed idea I have heard since Nader was running. "Uncommitted sends a message" because of Gaza? Because of student loans? Because of inflation? Because your milk turned sour before the sell-by date? A clear message! NOT!

You could instead write a letter to the White House and your congresscritters that explicitly and clearly expresses your views. And how could The Stranger imply that TFG is even remotely acceptable?

You don't tug on Superman's cape,

You don't spit into the wind,

You don't vote Uncommitted on the Dem ballot,

And you don't give TFG a win.

Monday, March 11, 2024

Disasters Declared On This Day - 11 March 2024

The Ides of March may be being overtaken by 11 March.  On this day in 2020, the World Health Organization (WHO) declared COVID-19 to be a pandemic, and on this day in 2011, the Tohoku earthquake broke the Fukushima nuclear power plant.  

Sunday, March 10, 2024

Sad Tesla News - 10 March 2024

We start today with a tragedy.  According to a news report in The New York Post, "Angela Chao, the billionaire former CEO of dry bulk shipping giant Foremost Group, tragically died at the age of 50 on Feb. 10 after accidentally backing her car into the pond while making a three-point turn." If that name does not ring a bell, note that Angela Chao’s sister, Elaine Chao, is married to Senator Mitch McConnell and served as Secretary of Labor under President George W. Bush and Secretary of Transportation in President Donald Trump’s administration.  Mitch recently retired as Minority Leader (R) in the US Senate.

Angela Chao was hosting some friends on a ranch in Texas and wanted to return to the main ranchhouse at the end of the evening.  As it was cool, she decided to drive her Tesla rather than walk the four minutes from the guest houses to the main house.  At some point along the way, she backed her car into a pond where the car sank.  

The tragedy is multiplied by the design of the Tesla.  Rather than mechanical door handles, the main doors are opened electronically with a button.  Obviously, this is not a great design for an electric car sinking in a pond (loss of power).  There is an emergency mechanical door latch, but from the descriptions, it seems that it is hard to find, especially when sinking into a pond.  Chao was trapped inside the sinking car, unable to get out.  She had enough air in the car to be able to use her cell phone to call friends, but no one was able to help in time.

Many of the prior deaths in Tesla accidents have involved fire, but this is the first to involve water.

Condolences to the Chao family.

Reference: https://nypost.com/2024/03/09/us-news/angela-chao-made-panicked-call-before-dying-in-completely-submerged-tesla-on-texas-ranch/ 


Monday, March 04, 2024

The iPhone is the new transistor - 4 March 2024

Human history is a series of quiet periods interspersed with revolutions.  So, too, science is a series of quiet periods interspersed with revolutions.  In the 1947, the invention of the transistor changed the world and in 2007, the iPhone smart phone changed the world.  It took a while for the transistor to go from laboratory curiosity to common use, but the iPhone moved into common use more quickly.  More recently, people have thought virtual reality (VR), augmented reality (AR), bitcoin (BTC), blockchain, and artificial intelligence (AI, LLM) would be the next revolutionary step.  AI may yet change the world, but the others are racing for the dust heap of history.

Some would claim that the Internet, the World Wide Web (WWW), or computing have changed history, and these have left their marks on life, but nothing has become as pervasive and as impactful as the smart phone.  The Internet, the WWW, and computing have contributed to the march of the smart phone, but so have many other technologies such as NFT, Bluetooth, and Wifi, but the smart phone is the agent of change.

In my smart phone, I can carry my wallet (except for cash, and even Venmo would object to that exception), my keys, my identification, my theater tickets, my shopping list, my maps, and the only things I need carry now are a pocket knife and a handkerchief.  Most people do not even carry handkerchiefs anymore.  And all this fits in one pocket.

We do not always recognize the revolution when it starts; in fact, we rarely do.  Transistors were big, chunky things with poor gain (a measure of transistor quality).  Horseless carriages were hard to start and broke down easily - and they needed roads to get somewhere.  Steam trains were noisy and smelly, too.  Medicine was glorified speculation until germ theory.  

The transistor continues to change our modern world, but the smart phone has surpassed it.




Saturday, March 02, 2024

Leap Day Babies and New Years Eve Babies - 2 March 2024

Babies born on Leap Day are always presented as being at a disadvantage.  Supposedly, a Leap Day baby only has birthdays every four years.  This strikes me as wrong.  The proper concern is the babies born on 31 December in a Leap Year.  Let me explain.

Simply, babies born today (as I write, it is 29 February 2024) are being born on the 60th day of the year 2024.  Your annual birthday is based on rotation about the sun and therefore it falls on the same day each year, at roughly the same angular rotation point around the sun.  This year, that falls on 29 February and next year the 60th day will fall on 1 March 2025.  No big deal.   It is the calendar that is faulty and that causes the 60th day to fall variously on 1 March and 28 February.  I see no problem.  The 60th day is the 60th day - and happy birthday to those who celebrate.  In 2025, the babies born on the 60th day will use 1 March to describe their day, but it is still the 60th day whether in 2025, 2026, or 2027.

A problem does arise at the end of the year.  In 2024, the last day of the year is the 366th day, 31 December 2024.  In 2025, 2026, and 2027, there are only 365 days in the year, therefore there is NO 366th day.  This leaves those New Years Eve babies as the ones with an issue.



Friday, March 01, 2024

Career Notes #4b: WF, Remote Work, and Soft Metrics - 7 February 2024 (original) - 1 March 2024

Someone said something on the Internet and I am upset.  

When last I wrote about WFH, I was upset at the radio, but I have now returned to being continuously upset about what someone said on the Internet.  I am a creature of habit.  As to subject matter, I was complaining about Work From Home, WFH, also known as Working Remotely.  I had spoken about "hard metrics" and was about to discuss "soft metrics".  Allow me to reestablish the rant, uh, conversation.

In the classic goal-setting process of management-by-objectives (MBO), the emphasis is on specific and measurable goals (part of the larger "S.M.A.R.T." framework for goal setting).  A classic goal is "deliver a report to the customer by the end of the quarter".  This is much more useful than "be a good employee" or "do good work" and it has the welcome attribute that there is little argument because the report gets delivered on-time or it does not.  What can one argue with?

Well, one can argue with this because of the soft metrics.  I can deliver a "report", even a long report, that is on-time but full of garbage.  The word "report", even qualified with some number of pages, is a soft metric, and so we see that metrics can be misleading and metrics can be gamed.

WFH or remote work has virtually the same problems as SMART.  It is overly fixed on things that can be measured and these things are often a narrow part of the job.  If the job is full of rote processes, then WFH can be perfect.  A customer service agent (first-line) can answer calls and reset passwords or refund orders with little supervision needed.  The rare problems can be handled with voice recordings of the customer transactions and depend on the customers to escalate situations to higher levels of support.  But not all jobs are rote and simple metrics are usualy inadequate.  Engineering, software, business and accounting positions require at least spreadsheet or database work, and art positions require lots of computer interactivity, thus many positions now include some sort of computer programming.  All of these (engineering, software, business, accounting, art) require some degree of originality and inventiveness, perhaps within bounds but still require novelty.   The behavior we want to encourage is more than just words and formulas on a page, requiring human judgement beyond simplistic metrics.  

But that human judgement often requires exposure and observation.  Management can often tell a difference in actions when practiced at the office that is not visible when working from home.   I management cannot see the individuals as they practice their expertise, it rapidly becomes hard to evaluate the level of expertise.

And that is why WFH only works for rather rote role and starts to fail as one moves through a career.

Note: I got stalled and distracted by this note.  It took multiple tries to edit it down to something readable and focused.  Therefore, there are multiple dates on the title line.



Thursday, February 29, 2024

Health care has become a top target for cybercriminals - 29 February 2024

A warning about computer security for medical computing systems was recently raised by a neighbor named Steve Moeller.  He wrote:

Here is an article from the Seattle Times talking about the threat from cybercriminals to the national and local healthcare system: https://www.seattletimes.com/seattle-news/health/why-health-care-has-become-a-top-target-for-cybercriminals/#Echobox=1708874045 

From the article:

When a cyberattack hit Fred Hutchinson Cancer Center late last year and exposed the personal data of nearly a million patients, many were caught off guard, stunned a breach could infiltrate such a large and highly resourced health care organization. 

This is a problem and it is more widespread than most people realize.  

The Internet was designed with open access in mind, so it is proving hard to make it secure.  This means that *anything* attached to the Internet has some degree of exposure that depends on how much thought and effort the "owner" has put into security.  The answer to "how much effort" is often little to none.  This means that everything from your medical records to your banking records are at risk.  Further, your power grid, your road systems, and even your personal cars are all at risk.  The old phone system is relatively secure (ok, I remember 2600 and phone phreaks) but the new wireless systems are far more exposed.  Social media like Facebook, Instagram, Xitter, and Snapchat are all exposed, and even giants in the field like Google and Microsoft are exposed.  

My point?  You should be checking with each and every supplier you use to ask them what their security policies are.  In the main, you will find that the corporate security policies protect the corporation but you?  You are left dangling.  We need legislation that places the burden back on the corporations. 


Wednesday, February 28, 2024

Seattle Nisqually Earthquake 2001 - 28 February 2024

Twenty-three years ago was the Good Friday Nisqually Earthquake.  At 10:54am, I was sitting with my boss, Gene Pope, in his Amazon.com office near S. Weller and 5th Ave S in Seattle, near the International District.  At first, it sounded like a freight train rumbling from the distance and then, the shaking started.  The lights were suspended on cables from the ceiling and I remember watching them swing back and forth, swinging wider as the shaking continued.  Someone was standing nearby in an area of cubbys and I yelled something like "get under the furniture".  I do not recall if he moved or not.  After an eternity or two, the shaking stopped and we started to assess what we had.  The Seattle bus tunnel was closed for a couple of hours while the engineers checked it for damage.  After it opened, I took a bus home and continued work from there.  

There used to be an "earthquake rose" but the original seems to have been pulled from the internet.  You can read about it here -- 

https://inhabitat.com/a-beautiful-and-mysterious-rose-created-by-an-earthquake-and-a-pendulum/


Friday, February 23, 2024

Dell is telling the truth about remote work - 23 February 2024

A recent article from The Register reports on consequences of a recent return-to-the-office (RTO) program at Dell Computer.   From the article:

The implications of choosing to work remotely, we're told, are: "1) no funding for team onsite meetings, even if a large portion of the team is flying in for the meeting from other Dell locations; 2) no career advancement; 3) no career movements; and 4) remote status will be considered when planning or organization changes -- AKA workforce reductions." 

The last three points are the most significant.  The first point is optional - some companies will fund team meetings and some will not.  I think Dell is wrong on this point, but it is their company so they make their rules.  

The most important point is - no career advancement.  Let us say you are the manager and you are faced with a key decision, assigning important tasks, choosing a promotion candidate, or simply assigning bonus budget.  You have two employees, one who is often in the office where you see their work, see their interactions with other team members, and see their presentations, and a remote employee that you see intermittently, see no interactions, and see only video presentations.  Which one are you going to select for rewards and the best assignments?  Pretty obviously the on-site person.  If you think that is wrong, ask your mother if it is OK to just call from now on, and you will stop your in-person visits.  Ask yourself if you would rather put your kids to bed and read them a story rather than read a bedtime story over the phone.  No mother or kids?  What would your dog think?  Expanding on this, no career movements is a reasonable extension.  As a manager, you can choose a local candidate that you see routinely or you can choose someone who is always at the far end of a phone line.  Not hard to choose.  Finally, the old rule is "out of sight, out of mind" and that will trump over "absence makes the heart grow fonder" - when it comes time to downsize, it is far easier to lay-off someone on a phone line compared to someone you see routinely in the office.  It just is.

Note that "routinely in the office" includes hybrid and full-time office sightings.  Seeing someone Monday-Wednesday-Friday is closer to Monday-Friday than never or rarely.  I am not arguing against work-from-home, simply stating boundaries.

Furthermore:

Another employee said: "Choosing to be remote does indeed put career advancement at a standstill."

As one advances up the ranks, there are more and more leadership and team skills required to work on larger projects.  If your job is one person (you) in one place (your home or office), then advancement within these constraints is possible.  But if your job requires interactions and teams, that is best done in-person.  To advance, you need to demonsrate those leadership and team skills, and you cannot do that sitting alone in your home-office with the dog.

So if you want to be a Lyft driver or work on small projects for the rest of your life, work from home.  But if you want to advance in the corporate environment, get to the office.




Friday, February 16, 2024

10km ebike ride to awaken the limbs - 16 February 2024

After weeks of rain, a day of snow, and overnight frosts, I grabbed a partly sunny day to unwind my limbs and refresh the e-bike.  I just puddled around the neighborhood for 6.2 miles, up and down and around.  It was a bit on the cold side, 47F, but I was able to wrap up.  The main "save" was the pair of gloves that I wore.  My fingers get cold after the frostbite session on that China trip.

https://photos.app.goo.gl/sgey47DQpqEUi76HA